Job Description

Retail Store Leader

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At our store, we're locally owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

General Summary:

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of leadership is to manage the sales floor, associates, and day to day tasks to ensure customers are receiving the highest level of customer service.

Job Responsibilities:

• Assist in creating a positive, professional and safe work environment.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Greet customers throughout the store. Thank customers when finished and when they are leaving the store.
• Oversee and assist with orderliness, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
• Assist with receiving, checking in, and stocking of merchandise throughout the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist with merchandise resets through the store.
• Lead by example; be approachable by all associates and customers.

Job Requirements:

• Ability to be on your feet for most of your shift (6 to 8 hours).
• Ability to lift up to 50lbs
• Possess a friendly outgoing demeanor
• Be professional in appearance and actions.
• Retail management experience (required)
• Hardware experience (preferred)

Pay, Benefits, and Perks:

• Paid time off
• Employee discounts on product
• Free store uniform

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

At CJ's Ace Hardware and Grand Rapids Ace Hardware, we're more than just your local hardware storeswe're part of the communities we serve. As family-owned and operated businesses, we take pride in helping our neighbors with the products, advice, and service they need to tackle projects big and small. While Ace Hardware is made up of thousands of stores worldwide, the majority are independently owned and operated by local business owners. That means when you shop with us, you're supporting a local business that is invested in the success of the community. Our team members live here, work here, and care about the people who walk through our doors every day. In a world where many retailers have become large and impersonal, we continue to focus on building relationships and providing the kind of friendly, knowledgeable service you can only find at a locally owned store. Whether you're stopping in for a single bolt or planning your next major project, you'll find neighbors helping neighbors at CJ's Ace Hardware and Grand Rapids Ace Hardware. That's what makes Ace "The Helpful Place."

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